Help : FAQs
Welcome to West Village Kids' HelpWest Village Kids is committed to making your shopping experience as easy as possible. With this in mind, we've made it easier than ever for you to get answers to your burning questions. If you can't find your answer in our Help pages, you may choose to e-mail or phone us from the 'Contact Us' box located in the right-hand column of this section. We're eager to help you.
What are Pre-orders?PRE-ORDER give you the ability to purchase the season's hottest styles before they are available in the store. When using our PRE-ORDER service, you will be asked to pay half of the purchase price up front and pay for the remaining half when delivered. If a size exchange is needed, we will do our best to accommodate your request. Otherwise, PRE-ORDER items can be returned for a full store credit. We are not responsible for PRE-ORDERS that arrive past the expected delivery date due to manufacturer delays. We recommend giving yourself at least a thirty (30) day window so as to be spared from manufacturer blunders.
What payment methods are accepted?West Village Kids accepts American Express, Discover Card, Mastercard, Visa & Paypal. All prices and payments are in US dollars.
Will I be charged sales tax?For all individual clothing orders over $110.00 shipped in New York State, West Village Kids is required to collect sales tax. Sales tax is based on shipping address, not billing address and will be charged only for shipping addresses within New York State. Shipments within the five boroughs of New York City will be charged state and local sales tax for individual clothing items over $110. Sales tax is not charged on shipments outside of New York State. Sales tax and shipping is calculated during checkout so total cost is known before order is submitted.
Where does West Village Kids ship?West Village Kids will ship to almost anywhere in the world. As long as the US Postal Service and UPS deliver. However, there are some exceptions. See individual product descriptions for details. To learn more about our shipping policy and rates, click here.
Does West Village Kids ship internationally?Yes, West Village Kids will ship orders internationally. To learn more about our shipping policy and rates, click here.
Do you offer same day or messenger service?Yes. Residents of New York City, NY can contact us at 212-260-8426 to request same day delivery during the hours of 9 AM to 4 PM via messenger service. The availability & cost varies based on your location. External circumstances may prevent us from honoring all requests for same day courier service.
What is the return & exchange policy?At West Village Kids, we want to ensure your happiness. We will gladly make an exchange or give you a full refund (minus shipping fees) for any items you are not completely satisfied with. The item MUST be returned to West Village Kids within 21 days of the shipping date in unworn and perfect condition (including protective shields on bathing suit bottoms, hangers and original packaging). When returning an item, please include a copy of your sales receipt. If you do not, we will be unable to process your return.
Sale items are RETURNABLE and will be credited back to your credit card & or Paypal account if return them within 21 days.
Please contact us as soon as possible at Returns@WestVillageKids.com to inform us that a package is on its way. Return shipping is at your own expense. Shipping and handling on returned merchandise is non-refundable. All returns should be shipped to:
West Village Kids
303 Mercer Street, #B602
New York, NY 10003
Attn: Returns Department
We will credit your credit card when you return your items to the store. You will receive email notification at the time the credit or exchange is processed. Returns can only be credited back to the credit card used to make the original purchase. If you received free shipping, our shipping and handling costs will be deducted from your refund.
Credit or shipments will be processed within 14 days after item is received. We strongly recommend that you insure your package and get a tracking number before returning items, as any returned merchandise must be in new, unused condition.
Do you offer personal shopping services?Yes, perhaps you need help choosing the ultimate birthday gift for the really hip kid or are not sure which styles will look best on your "tall for her age" child. Our FREE personal shopping service is available to assist you. Drop us a line at kidstyle@WestVillageKids.com & our personal shoppers are eager and waiting to help you.
Are gift certificates available?West Village Kids Gift certificates are the perfect gift to give any parent or child. Our Gift certificates can only be used on our website and can be used to purchase any item from our collection. Gift certificates are valid for one year from the date of purchase, and can be used multiple times until the balance has been completely used. You will receive a printable Gift certificates via email upon your purchase. Gift certificates cannot be redeemed for cash.
Is gift-wrapping available?Yes. Gift-wrapping and gift cards are available for all orders shipped domestically and internationally for an extra $5.00. For orders sent as gifts, an invoice is not enclosed.
Still have a question or need help?If you still have a question or need additional help, our customer service team is ready to assist. Please call us at 212-260-8426 or send us an email email@example.com
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